“We had over 40 printers in multiple stores [including Melbourne, Sydney, Adelaide and Perth] each of whom used to spend tens of thousands of dollars in signage printing,” says WHSmith Australia’s head of IT support, Saurav Chand.
WHSmith, a global retailer with 1,300 stores in 25 countries, recently decided to revamp its in-house printing operations in Australia and turned to Epson reseller Orion Print and Epson’s Heat-Free WorkForce Pro WF-C579R, WF-C879RTC and WorkForce Enterprise WF-C17590 printers.
“WHSmith had two major challenges when it came to our printing requirements – our multiple locations and where they were placed, along with a busy customer-facing environment where uptime was of prime importance,” said Chand.
“The challenge for every WHSmith store was that their printer was either in a regional or difficult-to-get-to location such as a hospital or airport, so we decided to change this and make the entire operation far more efficient. We initially had multiple technology partners, including Orion Print, who supported multiple printers across our business. Orion have good customer service and offered an excellent Epson solution that met our requirements perfectly.”
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| Epson's WorkForce Pro WF-C579R |
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| WorkForce WF-C879RTC |
“We had over 40 printers in multiple stores each of whom used to spend tens of thousands of dollars in signage printing,” Chand said. “When we did the cost evaluation, we found it was far more cost effective to replace all of our printers with Epson’s Heat-Free WorkForce Pro WF-C579R, WF-C879RTC and WorkForce Enterprise WF-C17590 printing solutions. Epson's Heat-Free print technology means fewer moving parts, so they are more reliable and have increased up time. The high-yield inks of up to 8 times longer than comparative lasers give our staff fewer disruptions and thus more time to attend to their customer’s needs.”
“The reliability of the Heat-Free Technology not only improved staff morale but also customer service capability. The Epson high-yield ink consumables for both the A4 up to 50,000 pages and A3 up to 100,000 pages provide us with the minimal disruptions we were looking for. It also enabled us to dramatically reduce our overall running costs.
"Switching to Epson’s Heat-Free Technology printing solutions gave us a cost and time-effective solution for our business so we can easily print, scan and manage with efficient reporting and easy troubleshooting.
“Epson products, services and solutions stand head and shoulders above their competition as they are far easier to manage and troubleshoot. Using Epson Heat-Free Technology and solutions also gives WHSmith a number of key benefits as, critically, we now save tens of thousands of dollars every year, have made our stores more efficient and given every head office team member the ability to organise and print signage for any store across Australia at the simple click of a button.”
