Roland DG Australia has announced major moves to bolster its service and support offering to customers in Western Australia, including a new service technician and service agent.
“After extensive training at Roland DG's head office, Stephen Jones has been appointed to the position of Service Technician, Western Australia. Stephen’s appointment signifies the first direct employee Roland DG has posted in WA and reflects the company’s growing focus on serving customers through its Roland DG Care initiatives in the state,” said Roland DG Australia, a leading manufacturer of wide format inkjet printers and printer cutters.
“Stephen brings with him a raft of skills and experience servicing customers in Western Australia through previous roles and a background in offset printing and electro-mechanics. His skills include colour monitoring, troubleshooting, planning and resourcing for equipment maintenance, which guarantee Stephen will be highly effective during his visits with customers.
“Further bolstering the company’s focus in the Western Australia market, Roland DG has also nominated a new service agent 'All Things Digital' in the medical/dental sector to support, service and strengthen relationships with DGSHAPE dental customers.”
Roland DG Australia service manager Brett Humphreys said: "Stephen’s resourcefulness, experience and enthusiasm for helping customers, aligns perfectly with the company. We are excited to welcome Stephen to the Roland DG family, and look forward to the value he will add to our service and support offerings under the Roland DG Care umbrella.
“Having a company like 'All Things Digital' come on board to bolster our service to dental customers demonstrates our commitment in the Western Australia market and the importance our company places in the region."
Roland DG MD John Wall added: “Through this investment of human resources, strategic focus and customer support, we will enhance our service offering to dealers and customers in Western Australia to align with the industry-leading customer service we provide in other states."
For more information on Roland DG Care and to contact the Service and Support Team, visit https://www.rolanddg.com.au/support
