Durst Phototechnik made personnel and technical assistance available to its customers when the first huge earthquake that heavily damaged Emilia Romagna.
Durst technicians were on their customers’ premises on the same day, all of them ceramics manufactures, to make secure (wherever possible) their
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| The photo shows the 50-meter-high warehouse at Ceramica Sant’Agostino, a Durst customer. The earthquake destroyed 700,000 square meters of ceramic tiles that had already been sold. |
sensitive and costly Durst equipment. Durst also suspended the installment payments still owing by the companies concerned. “Some companies will be able to resume production in eight weeks, others, like Ceramica Sant’Agostino, perhaps only in ten months”, was the assessment made by Alberto Bassanello, sales manager for Italy and aid coordinator. “We have already installed equipment that will provide for a temporary resumption of production”, he stated. Obviously, this help will not be “billed” customers. Due to the continuing aftershocks, Durst has set up 19 campers. In the earthquake area, in fact, all of the campers had already been rented. “Many employees and their families cannot return to their homes. And it’s better to sleep in a camper than in a car”, Bassanello stated.
The immediate mobilization of Durst employees was not “normal” customer service.
“The companies were astonished by the rapidity of our help, which they certainly didn’t expect”, he continued.
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